ืืืืืื SSL ืืงืฆื ืืงืฆื
Frequently Asked Questions
Answers to Our Most Frequently Asked Questions
Deliveries
How long does shipping take?
Typically, delivery times are between 8-13 business days, but most deliveries arrive within a week.
As part of our quality standard, before every order is shipped, the product undergoes additional quality checks to ensure it is in perfect condition. This process, including order picking and packaging, takes an additional 24-48 hours.
Why isn't the tracking number working?
To avoid errors, tracking numbers are reported only after 3-4 business days from the time of purchase. During this time, they undergo compatibility checks with shipping providers. If, after 4 business days, the tracking number still does not work, please contact us.
What if I want to change the address or if it's incorrect?
If the shipment has not yet been registered in the courier company's system, it can still be changed. It is recommended to do so within two hours of placing the order. In this case, you will need to contact us as soon as possible.
How do I receive the delivery?
If you have chosen a pick-up point, you will receive a notification when your order is ready for collection.
If you have chosen home delivery, the order will be delivered to your home by a courier.
On the day of delivery, the courier company will coordinate a suitable arrival time with you.
Orders
Which payment methods are accepted?
You can pay using the following methods:
- Credit card
- Bit
- Apple Pay
- Google Pay
If you wish to pay using the following methods, please contact us:
- PayBox
- Bank transfer
Credit card payments are secured by the strictest industry standards (PCI-DSS LEVEL 1), which secure the entire process and protect against data breaches.
How do I cancel the order?
Orders can only be canceled if they have not yet been shipped. It is recommended to do so within two hours of placing the order. To do so, please contact us
I haven't received an order confirmation email.
We send an order confirmation immediately after the order is placed. In some cases, the email address entered may be incorrect or wrong. It is also recommended to check if the email has arrived in the spam folder. If you still have not found the order confirmation email, please contact us
Cancellations and Returns
What is your cancellation policy?
Generally, the cancellation policy is in accordance with the Consumer Protection Law, but each product has different trial periods, and what is stated on the specific product page is binding.
Within how much time can I return it?
We understand the concern of purchasing a product without knowing if it truly works. Each product has different trial periods, as stated on its product page. If not specified, the policy is up to 14 days from the date of receipt, according to the Consumer Protection Law.
For any questions or issues, our support team is here to assist you.
You can contact us by email at hello@numadental.co.il or through the "Contact Us" page.
How long is the warranty?
The warranty is valid only for products explicitly marked as having a warranty on their product page. Typically, the product comes with a 12-month warranty certificate. If the product stops working for any reason, please contact us via email at hello@numadental.co.il
VeraWave Pro
General Questions
What is VeraWave Proโข?
The VeraWave Proโข is an advanced ultrasonic cleaning device designed for deep yet gentle cleaning of retainers, aligners, mouthguards, dentures, and other dental appliances.
How does ยฎUltrasonic BioLift technology work?
The technology uses high-frequency ultrasonic waves that create microscopic bubbles which burst and remove dirt, bacteria, and plaque โ even from hard-to-reach areas
Is the device suitable for all types of dental instruments?
Yes, VeraWave Proโข is designed for cleaning retainers, aligners, night guards, dentures, and more.
Can ultrasonic cleaning damage the dental device?
No. Ultrasonic cleaning is gentle and non-abrasive. It removes dirt without damaging the device's structure or transparency.
VeraWave Pro
Daily Use and Maintenance
How long does a cleaning cycle last?
The device offers three cleaning modes: 5 minutes (normal cleaning), 8 minutes (deep cleaning), and 10 minutes (extra deep cleaning)
Can the device be used multiple times a day?
Yes, but after 30 minutes of cumulative use, the device enters protection mode and you must wait 15 minutes before further use.
Is it possible to clean more than one accessory simultaneously?
It depends on the size of the accessories. If they fit comfortably in the container and do not touch each other, they can be cleaned together.
How do I clean the device after use?
Empty the water, wipe the tank with a microfiber cloth, and store in a dry place
VeraWave Pro
Safety and Recommendations
Can additional cleaning products be used?
It is recommended to use lukewarm water only. If you wish to add a cleaning agent, use a few drops of mild dish soap (unscented) or compatible Numa Boost tablets. If other tablets are used, we will not be able to provide a warranty.
Can hot water be used?
No. Water that is too hot may damage the dental appliance. Use lukewarm water only
Still have questions?
We are here for you, you can contact us using the form
Excellent quality products for anyone who cares about their health. Customer service was super patient and helped me sort everything out in a flash. Thank you, Numa Dental! ๐
- Maya L.