Warranty Policy

One-year warranty

We provide a full one-year warranty on all our products, confident in our quality and reliability.

To claim the warranty, you must keep the order confirmation and tax invoice - these serve as proof of purchase. Without these documents, we will not be able to process your request. The warranty is granted to the original purchaser only and is not transferable or resalable. We reserve the right not to approve requests that do not meet these conditions.

 

What the warranty covers

The warranty covers material defects that occurred under reasonable and proper use only. Among other things, the warranty includes:

• Technical or electrical malfunctions resulting from a manufacturing defect
• Components not functioning as expected (such as buttons, charging, motor/vibration operation)
• Abnormal physical distortions not resulting from external damage
• Structural problems causing the device to cease proper operation

Please note - the warranty is valid only for use according to the operating instructions in the product packaging.

 

What the warranty does not cover

The warranty will not cover the following cases:

• Damage from unreasonable use or physical abuse
• Cuts, scuffs, scratches not resulting from shipping damage
• Liquid damage
• Inquiries from non-original purchasers
• Products purchased from unauthorized resellers
• Damage resulting from the use of products not purchased on our websites

Please note - shipping damage will be accepted within 24 hours of receiving the shipment.

 

When the warranty ends

The warranty is valid for one year from the date of product delivery to the customer.

 

Shipping cost under warranty

A warranty claim received more than 7 calendar days from the date of product receipt will be charged a round-trip shipping cost of 60 ILS (30 ILS per direction).

A claim received within 7 calendar days from the date of product receipt, and if the device is found defective according to the warranty terms - the customer will receive full service without shipping cost.

 

Device found functional after inspection

In cases where the product is collected from the customer for a warranty inspection and is found to be functional and/or not suffering from a defect or malfunction covered by the warranty, the customer will bear the shipping costs incurred for the inspection.

In total, the shipping fees in these cases will be 60 ILS (30 ILS per direction), which will be paid by the customer before the product is returned to the customer.
The company will not return the product until payment has been settled.

It is clarified that sending a product for inspection does not guarantee that a defect will be found, and the warranty will only apply according to the inspection findings and the conditions specified above.

 

Warranty claim process

Send us an email to hello@numadental.co.il with the following details:

• A brief description of the problem
• A clear picture of the defect
• Proof of purchase (order number / order confirmation / tax invoice)

At our sole discretion, we may request additional photos or information before reviewing the request.

 

What we do with the information you sent

After receiving all the data, we will review your request. If the defect indeed meets the warranty conditions - we will repair it, or if necessary, send you a functional replacement product of the same type, in place of the defective one.

 

Refunds

The warranty does not include a cash refund. It only provides for the replacement of the defective product with a functional product of the same type and model.